We always read our customers’ feedback, good or bad, with great interest, as we constantly work to improve our products and services. See below a sample of a few recent customer comments, and our responses to them.
But first, some poetic questions:
Is it possible to play horribly on a Steinway piano?
Is it possible to drive into a tree with a Porsche 911?
In both cases, the answer is, obviously, “yes”. However, as we can see by clicking on the links above, incredible performance results when the human knows how to operate the technology.
Same in trading: any outcome will be the result of the interaction of the technology and the operator - the machine and the human. So while you’ll see most comments below make us proud and should give you confidence about our products and services, like always, human skills and dedication must be added to the equation to produce the desired results.
Now, we never treat any comment lightly, especially if it’s a criticism. So allow us to address those concerned comments below.
R says the system is not able to produce positive backtesting results. That is not correct. The system produces consistently positive backtesting results on various timeframes, whether it’s a 15min, a 2000tick, a 250tick etc. timeframe over many markets, over a very large number of trades, over a very long time period. All being incredibly important factors. And while we never saw R’s backtesting project or test design, our backtesting results and test designs are public. See them on our youtube channel under backtesting, optimization, as well as our special month-long project building confidence with numbers. Our method and the system built on it has a verifiable edge as shown by the numbers. (And that, not by random chance, but because our software is a system that measures crowd behaviour.)
We had several meetings with T, and we’re sorry we couldn’t be of more help. We feel T’s comments are not based on facts but rather frustration, and trader frustration is something we all go through from time to time... But to respond to the concrete points raised:
a) “the system does not have an edge” - this is not true, see our youtube links above.
b) “no precise rules to manage the trade” - this is not true: precise algorithmic rules can be defined for both PRO STR and BT. To recap, there are two main differences between PRO STR and BT:
1. BT is self-adjusting and volatility-based, PRO STR is not.
2. BT does not allow trader interference during the trade, PRO STR does allow it. But that has nothing to do with having rules. We can define exact rules with and for both.
c) “I have to pay for subscription” - this is not correct. The Premium service, while recommended, is optional.
d) “no participation on the Discord channel” - this is in fact can be the case at times. In the mornings, we are busy. Traders do not always have the time to chat and trade at the same time. Traders participate when they have time or when others participate. Also, like any Discord channel, ours is what users make it.
e) we are sorry T is disappointed. We’re ready to help any way we can, including with all our resources, much of which is available with our free membership.
d) we left what makes us wonder most: T made all those comments after buying the second license…
We would also like to thank for all the accolades above. It’s nice to see we’re making many traders’ jobs “just a tad” easier! Bringing you the best in trading tools and resources under the Ninjatrader platform is what has been our mission for more than a decade.Mindful trading!
